Terms and Conditions

1. Introduction

Welcome to Card Cakes! By using our website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase. If you do not agree with these terms, please refrain from using our services.

2. About Us

We are a greeting card company offering high-quality, personalised greeting cards paired with delicious slices of cake. We proudly serve customers across the UK, delivering directly to your doorstep for your convenience.

3. Ordering Process

To place an order, simply select your desired greeting card and cake combination, and follow the checkout process. By submitting your order, you agree to pay the stated price and any applicable delivery charges. Orders are not binding until a confirmation email has been sent.

4. Personalisation

We offer personalised greeting cards where you can upload an image and write a message. Please ensure all personalisation details are correct before confirming your order. Card Cakes cannot be held responsible for any errors in personalisation provided by the customer.

5. Prices and Payment

Prices for our products are listed in GBP (£) and are subject to change without notice. Payment is due at the time of ordering. We accept payments via secure methods, including credit/debit cards and PayPal.

6. Delivery Information

We deliver across the UK. All orders are shipped directly to the provided delivery address. You will receive a tracking number once your order is dispatched.

  • We aim to deliver your cake and card on the specified delivery date, or within 1-3 working days for standard orders.

  • Delivery may be delayed in cases of adverse weather or issues with the courier service. We are not responsible for delays once the package is with the courier.

7. Delivery Charges

Delivery charges vary depending on the location of the recipient and the delivery service selected. For guaranteed next-day delivery or special requests, additional fees may apply. These fees will be shown at checkout.

8. Shelf Life and Freshness

Each cake is made fresh and has a shelf life of 3-5 days from delivery. It is recommended to consume the cake within this period to enjoy the best flavor.

9. Refunds and Cancellations

  • Cancellation: You may cancel your order at any time before it has been dispatched. Please contact our customer service team immediately if you wish to cancel.

  • Refunds: Refunds are issued only in the case of faulty or damaged products. If the product is not as described or arrives damaged, please contact us within 48 hours of delivery to arrange a return and refund.

  • Non-refundable: We are unable to offer refunds for delays caused by the courier or incorrect delivery addresses provided by the customer.

10. Allergies and Dietary Information

We provide full ingredient details and allergen information on our Ingredients Page. It is the customer’s responsibility to ensure that the recipient is not allergic to any ingredients listed. We offer a vegan option for specific flavors, but cannot guarantee that all cakes are free from cross-contamination.

11. Liability

Card Cakes is not liable for any damage, loss, or injury that may occur as a result of using our products. We are not responsible for any delays or issues once the delivery has been handed over to the courier.

12. Privacy and Data Protection

We respect your privacy. Any personal information collected through our website is stored securely and will only be used for order processing, delivery, and customer service purposes. We will not share your details with third parties, except for necessary shipping or payment processing.

13. Contact Us

If you have any questions or concerns regarding these terms and conditions, please feel free to contact us at [your contact email].

14. Changes to Terms

We reserve the right to update or change these terms and conditions at any time. Any changes will be reflected on this page with an updated date.

 

 

Conclusion

By using our website, you acknowledge that you have read, understood, and agreed to the terms and conditions set forth here. Thank you for choosing Card Cakes—your sweetest delivery yet!